FAQ

Can I bring a pet?

Only dogs are allowed, for an additional fee. Category 1 & 2 animals and dogs weighing more than 10 kg are not allowed. Be sure to bring your pet's up-to- date vaccination booklet with you on your stay. Dogs must be kept on a lead at all times.

Dog waste bags are available on site.

How do I book?

You can book your stay:

  • on our secure website (no administration fee)
  • by telephone (€30 administration fee payable)
  • by post (€30 administration fee payable)

The website displays up-to- date vacancies and rates at all times. In case of doubt, feel free to contact us directly by telephone.

Can I pay for my stay online?

Yes, you can pay for your stay online by credit card, even after booking by telephone.

Can I pay for a stay booked online using holiday cheques?

Yes, but your first payment (down payment) must be made by credit card. At the end of the booking process, state the amount you wish to pay by holiday cheque and send us this payment promptly.

Can I pay for a stay using an e-holiday cheque?

Yes. You can use e-holiday cheques to pay for all or part of your stay. To do this, you must pay for your booking on our website.

Can I pay for a stay booked online by cheque?

Yes, but your first payment (down payment) must be made by credit card. At the end of the booking process, state the amount you wish to pay by cheque and send us this payment promptly.

What is tourist tax?

This is a tax levied by the local authorities (municipality, department) and collected by us on their behalf. This tax is based on the number of guests aged over 18 and the number of nights. It is added to the price of your stay.

Why do I have to declare all guests’ names before coming?

It is a regulatory obligation for our establishment to maintain a specific list of people present. This list also allows us to calculate the amount of tourist tax to be collected. We may also be required to supply the authorities with a complete list of all persons present at the club at any time, particularly in the event of hazardous weather and evacuation.

What are the terms of payment of the balance?

When booking, you must pay a down payment of 30% and the remaining balance must be paid one month before your arrival. If you wish to pay the total cost of your stay in several instalments, this is possible, as long as the total price of your stay is effectively paid one month before your arrival.

What payment methods are accepted?

Credit cards (Visa, Eurocard, MasterCard, etc.), cash, French cheques, holiday cheques and e-holiday cheques.

American Express cards are not accepted.

Is the campsite VACAF approved?

No. We are not VACAF certified.

Is the price of water and electricity included?

Yes, the price of water and electricity is included for all our accommodation as well as for pitches on the campsite side.

What does the cleaning fee include?

The cleaning fee includes cleaning of all the rooms in the mobile home, the bathroom and the kitchen. It does not include dishwashing.

In addition, in all cases, we ask that at the end of your stay, you take care to empty and defrost the refrigerator and take your bins out before leaving. An additional fee shall be charged if necessary.

Is there a space for my car on my pitch?

All accommodation and pitches have a parking space directly on site or in the immediate vicinity.

If you bring a second vehicle, you will be asked to park it in a car park at the entrance to the establishment for an additional fee, subject to availability.

What will I find in the rentals?

All our rentals are equipped with a kitchenette, a lounge/dining area, a toilet and at least one washroom (except for the 2-bedroom tents, which have electricity but not water). Bedding is supplied (mattresses, pillows, blankets) excluding sheets and towels. The cookware and tableware needed for the number of guests planning to stay in the accommodation is also included..

Can I hire baby equipment?

Yes. We offer various items of baby equipment separately or as a kit (chair, cot, bath). As stock is limited, we invite you to book your equipment before you come, when booking your stay. For hygiene reasons, sheets and mattress protectors are not provided for the cot and we invite you to bring your own.

Can I hire a refrigerator for a camping pitch?

Yes, we have refrigerators for hire for the camping pitches, subject to available stock. We recommend that you book one before you come, when booking your stay.

Are visitors allowed?

Yes, visitors are allowed in the club from 9 am to 11 pm, against payment of a flat fee. Visitors must report to reception on arrival and leave proof of identity at reception as security.

Visitors are not allowed into the water park and must park their vehicle outside the establishment.

What swimwear is allowed in the water park?

For men: classic swimming trunks and boxers are allowed.
For women: classic one or two-piece swimsuits.

Swimming shorts, Bermuda shorts and body suits are strictly prohibited.

What time do I need to check in on the day of my arrival?

The time you can check in on the first day of your stay is specified in your order confirmation. This depends on your type of accommodation and the time of year. We will contact you directly by phone or sms if your accommodation is ready before the scheduled time. Check-in time is from 4 pm for rentals and from 2 pm for camping pitches.

What happens when I check out of my rental?

An inventory will be taken on check-out day with our team. For this we will ask you to prepare your accommodation (dishes washed, refrigerator emptied and defrosted, bins taken out), even if you have opted for the cleaning service.

Can I leave early in the morning on the last day?

Yes, you can leave before reception opens. However, you must notify reception at least 24 hours in advance so that we can give you directions on arranging your check-out properly.

Is there WIFI access in my accommodation?

Yes, the WIFI network (charge applies) is accessible throughout the club, including in the accommodation.

Is there a charge for WIFI?

Yes, there is a charge for WIFI network access at the club. There is also a hotspot where you can connect free of charge at the bar.

Can I bring a barbecue?

Individual coal-fired barbecues are prohibited. Only gas or electric barbecues are allowed. Maximum power is 10A in Mobile Homes and 5A on camping pitches.

Can I arrive outside of reception opening hours?

Yes, for all stays of more than one night. You will need to notify reception the day before you arrive so that we can organise everything.

Can I bring a second car?

Yes, for an additional fee and subject to available spaces, a second car may be parked in the car park at the entrance to the establishment. We recommend that you book the space for your additional vehicle in advance.

Do I have to wear the wristband during my stay?

Yes, the wristband lets us know that you are staying at the establishment. It gives you access to the water park as well as activities and entertainment. It must therefore be worn at all times during your stay.

Can I bring a boat?

Yes, however you must book a berth for the duration of your stay when making your booking. Please contact us for information on prices.

Are there shops on the campsite?

Yes, all the amenities you need for a comfortable week’s holiday are available

during the establishment’s opening hours: a grocery, a bar, a snack bar and a

restaurant. For more details on opening hours and periods, see the your club/shops page.

Is access private?

Yes, access to the site is private and reserved for our customers only. Outside parties (visitors) can enter the site after reporting to reception and paying the entrance fee. Visitors are not admitted to the water park.

Is the club secure?

Yes, there is a warden on site at all times. Depending on the time of year, security guards are available every evening for your peace of mind.

Is there public transport near the campsite?

Yes, bus and coach lines stop near the campsite. These lines mainly serve: Fréjus Saint Raphael (line 9, Agglobus), Saint Tropez & Port Grimaud (line 7601). You can change for Nice and Monaco.

 

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